Shipping policy
Shipping Policy
Thank you for shopping at Fenorise. We are dedicated to providing you with a smooth and transparent shopping experience. Below are the details regarding our shipping and delivery terms for orders placed within the United States.
Order Processing Time
- All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification with a tracking number once your order has shipped.
Shipping Rates & Delivery Estimates We offer Free Standard Shipping on all U.S. orders.
- Destination: United States
- Estimated Delivery Time: 7 to 12 business days
- Shipping Cost: Free
Please note: Estimated delivery times are approximations and may occasionally vary due to carrier delays, high seasonal demand, or custom checks.
Order Tracking Once your package has been dispatched, you will receive a confirmation email containing your tracking number and a link to trace your package in real-time. Please allow 24–48 hours for the tracking information to update on the carrier system.
Incorrect Shipping Address & Delivery Issues
- Please double-check your shipping address during checkout. Fenorise is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment costs.
Lost, Stolen, or Damaged Packages
- If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or local post office first.
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at info@fenorise.com with your order number and photos/videos of the damage so we can assist you immediately.
Contact Us If you have any questions about your order or our shipping process, please reach out to us at info@fenorise.com