Refund policy
30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility & Hygiene Conditions To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. Due to hygiene and personal safety standards regarding beauty and personal care devices, items that show signs of use, liquid exposure, or opened seals cannot be accepted for return unless the item arrived defective or damaged. You will also need the receipt or proof of purchase.
Return Process & Shipping Costs To start a return, please contact us first at info@fenorise.com.
- The customer is responsible for covering all return shipping costs to our designated processing facility. Shipping costs are non-refundable.
- If your return is accepted, we will send you specific shipping instructions and the exact return destination address. Items sent back to us without first requesting a return will strictly not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at info@fenorise.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on items bought with gift cards, promotional sale items, or hygiene-sensitive items that have been opened or used.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@fenorise.com